Competent, Responsive and Friendly Support
Our support service is provided by trained, experienced support personnel who have access to a wealth of technical knowledge.
Support is provided on the phone, with remote access/remote control, or by site visit. We offer support packages tailored to your needs, allowing you to have the support you need, at the right price.
Once we know the problem we will set out to give you a fixed price for work with options where appropriate.
Some benefits of a support agreement
- People have what they need when they need it
- Someone to call when you need help
- No surprises
- Reduced risk
- Increased reliability and confidence
- Able to budget costs
Four Approaches
We deliver what you need by tailoring our four approaches to your needs.
Ad Hoc Support
Call us when you need us, we will respond as quickly as possible, based on an hourly rate.
Work Group Support
Buy time in advance to benefit from a lower rate and fixed response.
Server Support with remote monitoring
Remote monitoring helps to avoid problems before they occur and provide us immediate alerts if and when they occur.
Support by Results
With an understanding of your needs we can assemble a Service Level Agreement. This can give better support with reduced costs in a fixed budget. See our SLAM page for more information.
The more we know about your systems the better support we can give. Please contact us to identify the best support package for you.
Infosysco is a trading name for Anetwork Ltd.
All content copyright © 2006 Anetwork Ltd.
