Introducing OpenSupport

OpenSupport is our new system for requesting desktop assistance. Designed from the ground up to deliver ease of use, transparency and accountability, OpenSupport allows everyone in your organisation to request assistance at the click of a button, to track their request and leave feedback.

OpenSupport is not rocket science. It is merely a simple means of logging and tracking support requests over the internet. It can benefit any user, from any sized business, by tracking requests for remote and hands-on assistance. What makes it special is the user's ability leave feedback to ensure your high standards are met.

OpenSupport does not replace the telephone. Any user whose company has a desktop support contract can talk to an engineer in person at any time.

Transparency - Encouraging your response

Open support is just that- OPEN. Everyone in your organisation can view the status of support requests, comment on the outcome and get a response from Infosysco. By bringing the workplace community together, IT systems can develop to improve working for everyone.

Ease of use

A simple icon on the desktop of every user will place support no more than a click away. After that, a very simple form enables you to tell us the details of your request, which you can then track against the other issues in your organisation. Logging a request typically takes under 100 seconds from start to finish.

Moving forward together

OpenSupport adds another dimension to the desktop support you can receive from Infosysco.

It will begin to be rolled out across several of our customers from next week, and will come as standard in many of our Desktop Support packages for new customers.